24/7 Operations
Operational coordination during active Hajj and Umrah movements.
Jeddah and Madinah
Support at JED and MED, together with relevant alternate-airport requirements.
Seasonal Coordination
Permit, slot and airport requirements reviewed for the applicable pilgrimage period.
Programme Support
Scheduled programmes, charter operations, private aviation and related pilgrimage movements.
* Requirements remain subject to current Saudi authority approvals, airport capacity, slot allocation and seasonal restrictions.
Support Built Around the Pilgrimage Travel Window
Hajj and Umrah operations bring several aviation functions together at once. Permits, slots, ground handling, fuel, crew hotels, transport and passenger flow must be reviewed early so the operation is not affected by avoidable gaps.
- For Hajj: early planning helps operators prepare for peak-season permit, slot, handling, fuel and crew logistics constraints.
- For Umrah: year-round operations require flexible coordination around schedule, routing, group size and airport requirements.
- For irregular operations: alternate airport planning, rapid handling coordination and crew or passenger support may be required when plans change.
Specialised Pilgrimage Operations
Hajj and Umrah Flight Support Services
Each requirement is coordinated around the route, aircraft type, Saudi authority procedures, airport restrictions and operational timing of the pilgrimage movement.
Coordination of landing-permit and related overflight requirements through the relevant authority, airport or approved local channels.
• Aircraft and operator document review
• Permit timeline tracking
• Follow-up through relevant authority channels
Jeddah and Madinah Airport and Slot Coordination
Review and coordination of available arrival and departure timings, airport requirements and applicable slot procedures during the relevant operating period.
• Arrival and departure timing review
• Peak-season slot monitoring
• Alternative timing support where required
Physical handling services are performed by the appointed airport handler. ASM coordinates the requested aircraft, passenger, baggage and turnaround requirements and follows up on confirmed service readiness.
• Turnaround coordination
• Passenger and baggage flow support
• Ground service follow-through
Fuel planning and supplier coordination to keep uplift requirements aligned with schedule, aircraft needs and turnaround planning.
• Fuel uplift timing
• Multi-sector coordination
• Alignment with flight planning and dispatch
Hotel accommodation and transport coordination for crew layovers, schedule changes, delays and peak-season support requirements.
• Crew hotel coordination
• Airport transfer support
• Last-minute crew logistics assistance
Support for weather, technical, slot or airport-access disruptions through alternate coordination and parallel service follow-up.
• Alternate airport handling
• Permit and fuel support
• Crew and passenger assistance where required
Start With Your Hajj or Umrah Flight Requirement
Share your route, aircraft details, planned dates, passenger profile and required support. ASM will review the operational requirement and coordinate the relevant support path.
SUBMIT ENQUIRY
How ASM Coordinates Pilgrimage Flight Support
Pilgrimage operations work best when permits, slots, fuel, handling and crew logistics are reviewed together rather than handled as separate tasks.
01
Operation Intake
Review the operator, aircraft, route, operating dates, programme type, passenger profile and services required.
02
Permit and Documentation Review
Review the relevant Saudi permit path, available documentation and applicable authority timelines.
03
Airport and Slot Alignment
Coordinate airport timings, handling, passenger flow, baggage, fuel and turnaround requirements.
04
Crew and Passenger Coordination
Align HOTAC, transport, catering and confirmed airport-side support where required.
05
Operational Follow-Up
Remain available for schedule revisions, service updates, disruptions and agreed post-operation follow-up.
ASM coordinates Hajj and Umrah flight support as connected workstreams around the mission schedule.
Details to Share Before Requesting Support
Clear intake details help the operations team identify the correct permit path, airport requirements and service dependencies for the planned movement.
✓ Operator name and operation type
✓ Aircraft type, registration and nationality
✓ Origin, destination, routing and alternates if applicable
✓ Planned arrival and departure dates and times
✓ Passenger count, baggage profile and group requirements
✓ Hajj or Umrah season context
✓ Required permits, slots, handling, fuel, HOTAC or catering
Hajj and Umrah Operations ASM Supports
| Use Case | Typical Requirement | ASM Coordination Focus |
|---|---|---|
| Scheduled Hajj Programmes | High-volume seasonal operations into Saudi Arabia. | Permits, slots, passenger handling, baggage flow, fuel and ground resource alignment. |
| Umrah Charter Flights | Year-round charter operations into Jeddah or Madinah. | Permit support, handling coordination, fuel planning and crew logistics. |
| Private and Group Pilgrimage Movements | Private aviation or group movements requiring schedule control and airport support. | Route, airport, passenger support and ground arrangements coordinated around the journey. |
| Irregular Operations | Weather, technical, slot, crew or airport-access disruptions. | Alternate handling, fuel, permits, crew support and passenger logistics where required. |
Hajj and Umrah Operational Responsibility
ASM coordinates the agreed flight-support and airport-service requirements based on information supplied by the aircraft operator or client.
Permit, slot, airport, handling, fuel and supplier confirmations remain subject to applicable Saudi authority procedures, airport capacity, seasonal restrictions, complete documentation and local availability.
The airline or aircraft operator remains responsible for regulatory compliance, passenger eligibility, visas, manifests, advance passenger information, travel documentation, security requirements, baggage acceptance and the accuracy of information submitted for the operation.
Physical ground handling, passenger processing, baggage handling and other airport services are performed by the relevant authorised airport, handler, airline or local service provider.
Permit, slot, airport, handling, fuel and supplier confirmations remain subject to applicable Saudi authority procedures, airport capacity, seasonal restrictions, complete documentation and local availability.
The airline or aircraft operator remains responsible for regulatory compliance, passenger eligibility, visas, manifests, advance passenger information, travel documentation, security requirements, baggage acceptance and the accuracy of information submitted for the operation.
Physical ground handling, passenger processing, baggage handling and other airport services are performed by the relevant authorised airport, handler, airline or local service provider.
Hajj and Umrah Flight Support FAQs
Contact ASM — Available 24/7
Email: sales@asm.aero | Call: +971 4 409 7755 | WeChat: ASMDXB
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