What are aviation concierge services?

Aviation concierge services cover the premium ground-side and on-board support that complements flight operations. This may include in-flight catering, ground transportation, hotel arrangements, special passenger requests, destination support, meet-and-greet arrangements, and VIP or VVIP coordination.

How does ASM support aviation concierge requirements?

ASM supports aviation concierge requirements by coordinating services such as catering, airport transfers, hotel arrangements, passenger assistance, special requests, and VVIP support as part of a wider flight support framework.

Can ASM arrange in-flight catering?

Yes. ASM coordinates in-flight catering through licensed and quality-assured catering providers at major airports worldwide. This can include crew meals, premium menus, dietary preferences, halal, kosher, vegan, and specialist medical dietary requirements where available.

How much notice is needed for in-flight catering?

Typical lead times for in-flight catering are 24 to 48 hours. Short-notice catering requests may be supported where supplier availability and airport conditions allow.

Can ASM arrange ground transportation for crew and passengers?

Yes. ASM arranges ground transportation for crew and passengers, including airport-hotel-airport transfers, hotel shuttles, multi-stop city programmes, VIP vehicle arrangements, and schedule-aligned transport coordination.

Can ASM arrange hotel accommodation for passengers and VIP travellers?

Yes. Beyond crew HOTAC, ASM arranges hotel accommodation for passengers, VIP travellers, accompanying parties, private charter clients, and special mission flights. Suitable properties can be sourced and the booking process managed end-to-end.

What special requests can ASM manage?

ASM can manage special requests outside the standard operational checklist, including specific newspapers or publications, flowers, champagne, entertainment loading, event tickets, local tours, destination arrangements, and other passenger support requirements.

Can ASM support VVIP and government aviation movements?

Yes. For high-priority passenger movements, ASM can coordinate advance airport meet-and-greet arrangements, customised ground programmes, enhanced security coordination, discreet handling, and real-time communication with the travel team.

Are ASM concierge services available worldwide?

Yes. ASM supports aviation concierge services at destinations worldwide through its global aviation service network and local partner relationships. Availability depends on the airport, destination, supplier capability, and timing of the request.

Can concierge services be combined with ASM flight support?

Yes. Aviation concierge services can be combined with ASM's wider flight support services, including flight planning, permits, ground handling, fuelling, HOTAC, cargo support, and flight diversion support.

How can I request aviation concierge services from ASM?

To request aviation concierge services, contact ASM with your flight details, destination, passenger or crew requirements, timing, and service request. Email: [sales@asm.aero](mailto:sales@asm.aero). Call: +971 4 409 7755. WeChat: ASMDXB.

Aviation Concierge Services | Crew & Passenger Trip Support

24/7

Passenger support desk

VIP

Meet-and-assist coordination

GLOBAL

Catering and transport network

DISCREET

Protocol-sensitive movement support

Concierge services remain subject to airport access, supplier availability, local rules and lead times.

Aviation Concierge, With the Flight in View

Concierge support is most effective when it is connected to the flight operation. ASM keeps passenger, crew and service arrangements aligned with the route, timing, airport environment and local availability.

✓ In-flight catering and VIP menus for passengers

✓ Passenger and VIP accommodation support

✓ Selected destination and special trip requests

✓ Airport transfers and executive ground transport

✓ VIP meet-and-assist and discreet movement support

✓ Communication with the wider flight support plan

Concierge Services We Coordinate

Each request is reviewed around the passenger profile, crew requirement, airport location, timing and wider trip plan.

In-Flight Catering

Coordination for passenger catering, VIP menus and dietary requirements where supplier capability and lead times allow.

Ground Transportation

Airport transfers, hotel shuttles, executive vehicles and multi-stop local movements arranged around flight timing.

Passenger and VIP Accommodation Support

Accommodation support for passengers, accompanying parties and non-standard travel needs, coordinated with itinerary timing. For crew hotels and layovers, see ASM HOTAC.

VIP Meet-and-Assist

Advance coordination for arrival or departure assistance, discreet airport movement and travel-team communication.

Special Requests

Selected destination support, cabin items, publications, flowers, event-linked requests and other details where feasible.

Schedule-Aligned Updates

Coordination that keeps service providers updated when the flight timing, airport plan or passenger requirement changes.

From Request to Arrival

ASM keeps the concierge process simple: understand the requirement, check what is practical at the airport or destination, confirm the service, and keep the travel team informed.

01

Review the Requirement

We review the route, timing, passenger profile and services required.

02

Check Availability

Supplier availability, airport access, local lead times and service feasibility are checked.

03

Coordinate Services

Catering, vehicles, hotel support, meet-and-assist or special requests are aligned with the schedule.

04

Support Updates

The team keeps communication open when the timing or requirement changes.

ASM’s concierge support process connects traveller needs with the operating schedule.

Request Aviation Concierge Support

Share the route, timing, traveller profile and required services so ASM can review the request and coordinate the next steps.

REQUEST PERMITS

Support for Different Travel Needs

Concierge requirements vary by journey. ASM keeps the service level practical, clear and aligned with the mission profile.

Executive and Delegation Travel

Coordinated catering, vehicles, accommodation and airport assistance for executives, official delegations and multi-passenger group movements.

Private and Charter Travel

Catering, vehicles, passenger assistance and destination support are arranged around a private or charter itinerary.

VIP and Delegation Travel

Meet-and-assist, discreet movement and travel-team updates for passengers requiring added coordination.

What to Share With ASM

Clear details help the team check local availability, match the correct supplier and avoid unnecessary back-and-forth during time-sensitive requests.

✓ Aircraft type, route and airport pair

✓ Arrival and departure date/time in local time

✓ Passenger count and traveller profile

✓ Catering, transport, accommodation or meet-and-assist needs

✓ Dietary, privacy, security or documentation notes

Service Availability Note

Concierge support depends on airport access, supplier lead times, local rules and the specific requirement. Some requests can be supported at short notice, while others need advance confirmation.

Service details are confirmed case by case so the team can match each request with the available airport, supplier and destination options.

Concierge Service Matrix

Use this overview to understand how concierge support fits different aviation requirements.

Use Case	Common Requirement	ASM Coordination Focus
Private and Charter Flights	Catering, vehicles, hotel support and selected passenger services.	Keep the traveller experience aligned with the aircraft schedule and destination plan.
Delegations and Groups	Multi-passenger catering, vehicle fleets, accommodation blocks and coordinated airport assistance.	Keep group movements aligned with the schedule through one operational point of contact.
VIP and Delegation Travel	Meet-and-assist, discreet movement, vehicle coordination and travel-team updates.	Support smoother airport and local movement for protocol-sensitive requirements.
Special Trip Requests	Non-standard cabin, destination or passenger support requirements.	Check feasibility and coordinate confirmed services through one operational point of contact.