What is flight support in aviation?

Flight support in aviation is the coordinated provision of all non-flying operational services required to plan, permit, execute, and recover a flight. It includes flight permits, flight planning and dispatch, ground handling supervision, diversion management, HOTAC and crew logistics, and concierge services.

What does a flight support company do?

A flight support company acts as the operator's ground-side coordinator, managing permits, planning, ground services, fuel, crew accommodation, and diversion response across different countries and airports. This gives the operator a single point of contact instead of managing multiple separate suppliers.

Is trip support the same as flight support?

Trip support and flight support are often used interchangeably. Trip support typically refers to the end-to-end coordination of a mission, while flight support can refer to individual service categories. ASM uses flight support as the umbrella term for its full ground-side coordination service.

Does ASM provide flight support for private jets?

Yes. ASM supports private jet operators, corporate aviation, and business aviation clients alongside commercial airline and cargo operations.

Can ASM handle last-minute or urgent flight support requests?

Yes. ASM's operations team is available 24/7 and is equipped to manage urgent and short-notice requests across all service areas. For time-critical requests, operators can call +971 4 409 7755 directly.

Does ASM operate globally or only in the Middle East?

ASM operates globally. Headquartered in Dubai, ASM's network, supplier relationships, and operational coverage extend worldwide, including Asia, Africa, Europe, the Americas, and remote locations.

What insurance does ASM carry for flight support?

ASM carries USD 1.5 million liability insurance per occurrence for all ground handling supervisory activities. USD 1 billion liability insurance per occurrence covers all refuelling services.

How does ASM charge for flight support services?

ASM provides detailed, itemised cost estimates before any service is confirmed, covering all fees, taxes, and supplier charges. There are no hidden charges, and billing is transparent at every stage.

Can ASM support Hajj and Umrah flight operations?

Yes. ASM provides specialist seasonal flight support for the Hajj and Umrah periods, including GACA permit coordination, slot management, and ground handling at KAIA in Jeddah and OEMA in Madinah.

Global Flight Support

24/7 Flight Support
for International Operations

ASM coordinates the operational services surrounding an aircraft movement—from permits and flight planning to ground handling, crew logistics and disruption support—through one point of contact.

REQUEST FLIGHT SUPPORT

Keep Every Requirement Connected

International flight operations often involve several authorities, airports, suppliers and local service providers. Permits, route planning, ground handling, crew arrangements and operational changes must be coordinated around the same aircraft, schedule and mission requirements.

ASM brings these requirements together through a 24/7 operations team. Each request is reviewed according to the route, aircraft, airport, schedule and type of operation, helping operators maintain a clear view of what has been requested, confirmed or still requires action.

Where aviation fuel is also required, the request can be connected with ASM’s dedicated fuel service.

Since

1998

Aviation operations experience

Available

24/7

Operations-team availability

Countries

International network coverage

Locations

3,000+

Locations worldwide

ASM SERVICES

Flight Support Services

Select the service relevant to your operation or share the complete flight requirement with ASM for review.

Flight Permits

Coordination of overflight permits, landing permits, PPR and related operational clearances for international aircraft movements.

Explore Flight Permits

Flight Planning

Route-planning and flight-plan support based on aircraft information, operating conditions, airport requirements and the proposed schedule.

Explore Flight Planning

Ground Handling

Coordination of airport handling, aircraft turnaround, passenger, baggage and cargo requirements through the relevant local service providers.

Explore Ground Handling

Flight diversion and alternate airport coordination

Flight Diversion Support

Operational coordination when an aircraft diverts or a planned route changes, including alternate-airport support and related ground requirements.

Explore Flight Diversion Support

HOTAC & Crew Logistics

Accommodation and ground-transport coordination for flight and cabin crews based on the schedule, location and operational requirement.

Explore HOTAC

Cargo Flight Support

Flight-support coordination for scheduled freighters, ad hoc cargo charters, humanitarian operations and other time-sensitive cargo movements.

Explore Cargo Support

Hajj & Umrah Flight Support

Seasonal operational support for airlines and charter operators planning Hajj and Umrah movements into Saudi Arabia.

Explore Hajj & Umrah

Aviation concierge and inflight catering support

Concierge & Catering Services

Passenger and crew arrangements that may include transportation, catering and other location-specific support connected with the movement.

Explore Concierge & Catering

RELATED SUPPORT

Does the Operation Also Require Fuel?

Aviation fuel quotations, releases and uplift coordination are managed through ASM’s dedicated fuel service. Flight-support and fuel requirements can be connected under the same operational enquiry where needed.

EXPLORE AVIATION FUEL SERVICES

WHO WE SUPPORT

Support for Different Aviation Needs

ASM supports airlines, cargo operators, charter operators, brokers, aircraft management companies, private aviation flight departments and special-mission teams with services coordinated around each aircraft movement.

Airlines and Cargo Operators

Support for scheduled services, seasonal programmes, positioning flights, cargo movements and non-routine operational requirements.

Business Aviation Operators, Charter Operators and Brokers

Flight support for corporate aircraft and charter movements already being operated or arranged, including permits, flight planning, ground handling, crew logistics and disruption support.

Special and Seasonal Operations

Support for government, humanitarian, pilgrimage and other operations with location-specific or time-sensitive requirements.

NEED TO ARRANGE THE AIRCRAFT?

Explore ASM Charter

ASM Flight Support coordinates the operational requirements surrounding an aircraft movement for operators, brokers, owners and flight departments.

For business, personal, family or group travel requiring an aircraft, ASM Charter manages charter enquiries, quotations, journey coordination and related passenger arrangements.

EXPLORE ASM CHARTER

Aircraft refuelling coordinated as part of ASM flight support

HOW IT WORKS

From Flight Request to Operational Follow-Up

Every operation begins with understanding the flight requirement. From there, ASM aligns the services that matter most for the route, airport, aircraft and schedule. The process is designed to be clear for operators: share the details once, then let the relevant coordination streams move together.

Share the Operation

Provide the aircraft, operator, route, schedule and support required.

Review the Requirements

ASM reviews the request against the proposed route, airport conditions, authority requirements and available lead times.

Coordinate the Support

The team works with the relevant authorities, airports, handlers and service providers to progress the confirmed requirements.

Follow the Movement

ASM remains available for updates, schedule changes, revised requirements and operational follow-up through completion.

WHY ASM

Clearer Coordination Across the Flight

One Defined Point of Contact

Communicate through a defined ASM contact who follows the requirement, shares relevant updates and keeps the next steps clear.

Requirements Reviewed by Operation

Each request is assessed according to the aircraft, operator, route, airport, schedule and applicable authority requirements.

Responsive Support When Plans Change

When schedules, routes or operational needs change, ASM remains available 24/7 to review the updates and coordinate the required follow-up.

Service and Compliance Note

Flight-support requirements vary according to the country, authority, airport, aircraft, operator and type of operation.

Permit lead times, documentation, airport access and available services should therefore be reviewed for every movement. Confirmations remain subject to regulatory requirements, operational feasibility and local service-provider availability.

ASM reviews the applicable requirements for each request so operators receive information relevant to the specific operation rather than general assumptions.

ground handling coordinated as part of ASM flight support

FLIGHT SUPPORT FAQS

Navigating ASM Flight Support Services

Planning an Upcoming Flight?

Share the aircraft, operator, route, schedule and support required. ASM’s operations team will review the details and advise on the applicable requirements and next steps.

SEND YOUR FLIGHT REQUIREMENT

Available 24/7
Email: sales@asm.aero | Call: +971 4 409 7755 | WeChat: ASMDXB