Ground Handling Overview
Handler Capability
Local handler capability, airport access, equipment and service availability are reviewed for each movement.
Aircraft Services
Ramp positioning, ground-support equipment, aircraft services and documentation are coordinated around the turnaround.
Passenger and Baggage
Passenger flow, boarding, transport, baggage movement and special-assistance requirements are aligned with the schedule.
Cargo Support
Cargo loading, documentation, manifest requirements and special-handling needs are coordinated through the appointed handler.
On-Site Supervision
Airport-level supervision can be arranged where required, available and confirmed.
Turnaround Reporting
Service progress, discrepancies and agreed operational notes can be documented where supervision is included.
24/7
Turnaround coordination desk
RAMP
Aircraft, passenger and baggage handling
ON-SITE
Supervised handling where required
CARGO
Main-deck and belly-hold handling support
Airport availability and handling arrangements are confirmed for each movement.
Ground Handling Services We Coordinate
Each movement is reviewed against aircraft type, airport conditions, passenger or cargo profile, service requirements and the level of supervision needed.
Aircraft Handling Coordination
Coordination of aircraft ground services through local handlers based on the operation and airport environment. • Marshalling, parking and ramp positioning • GPU, ACU, stairs and related aircraft services • Aircraft documentation and service confirmation
Passenger Handling Support
Passenger movement aligned with the aircraft schedule, terminal process and operator requirements. • Check-in and boarding coordination • Terminal-to-aircraft transport where required • Special passenger assistance coordination
Baggage Handling Coordination
Support for timely baggage loading, unloading, transfer and reconciliation through the appointed handler. • Bag-to-flight matching follow-up • Baggage timing against turnaround plan • Issue escalation when discrepancies appear
Cargo Handling Coordination
Cargo support coordinated with attention to documentation, loading requirements, manifest alignment and timing. • Belly-hold and main-deck cargo coordination • Manifest, weight and documentation follow-up • Oversight for complex, high-value or time-sensitive cargo
Fuel and Service Timing
Fuel uplift timing connected to the wider ground sequence so departure readiness is not affected by disconnected service planning. • Fuel grade, quantity and uplift timing coordination • Alignment with flight planning and dispatch needs • Escalation of uplift changes or timing concerns
Turnaround Supervision
Where supervision is required, ASM can support service monitoring and structured post-turnaround reporting. • Handler briefing and service progress tracking • Issue logging, escalation and action tracking • Post-turnaround notes for operator visibility
From Arrival Setup to Departure Readiness
Ground handling support works best when the sequence is confirmed before arrival and monitored while the aircraft is on the ground. ASM keeps the handler, operator and related service desks aligned through the movement.
01
Requirement Review
02
Handler Confirmation
03
Arrival Setup
04
Turnaround Watch
05
Closeout
When Operators Use Ground Handling Supervision
Ground handling supervision is useful when the mission requires additional airport-level visibility, faster escalation or structured reporting.
✓ Complex or first-time operations at unfamiliar stations
✓ VVIP, government, charter or sensitive passenger movements
✓ Cargo, high-value, time-critical or special handling requirements
✓ Short turnarounds with multiple service dependencies
✓ Operations where post-turnaround reporting is required
Details to Share With ASM
Providing the right details early helps the team review the requirement and coordinate with the appointed handler more efficiently.
✓ Airport and scheduled arrival/departure time
✓ Aircraft type, registration and operation type
✓ Passenger count, baggage details and VIP requirements
✓ Cargo type, weight, manifest notes and special handling needs
✓ Fuel, catering, cleaning, transport or additional services
✓ Whether on-site supervision or reporting is required
FAQs - Ground Handling Services
Contact ASM — Available 24/7
Email: sales@asm.aero | Call: +971 4 409 7755 | WeChat: ASMDXB
