What are aviation concierge services?

Aviation concierge services cover the premium ground-side and on-board support that complements flight operations. This may include in-flight catering, ground transportation, hotel arrangements, special passenger requests, destination support, meet-and-greet arrangements, and VIP or VVIP coordination.

How does ASM support aviation concierge requirements?

ASM supports aviation concierge requirements by coordinating services such as catering, airport transfers, hotel arrangements, passenger assistance, special requests, and VVIP support as part of a wider flight support framework.

Can ASM arrange in-flight catering?

Yes. ASM coordinates in-flight catering through licensed and quality-assured catering providers at major airports worldwide. This can include crew meals, premium menus, dietary preferences, halal, kosher, vegan, and specialist medical dietary requirements where available.

How much notice is needed for in-flight catering?

Typical lead times for in-flight catering are 24 to 48 hours. Short-notice catering requests may be supported where supplier availability and airport conditions allow.

Can ASM arrange ground transportation for crew and passengers?

Yes. ASM arranges ground transportation for crew and passengers, including airport-hotel-airport transfers, hotel shuttles, multi-stop city programmes, VIP vehicle arrangements, and schedule-aligned transport coordination.

Can ASM arrange hotel accommodation for passengers and VIP travellers?

Yes. Beyond crew HOTAC, ASM arranges hotel accommodation for passengers, VIP travellers, accompanying parties, private charter clients, and special mission flights. Suitable properties can be sourced and the booking process managed end-to-end.

What special requests can ASM manage?

ASM can manage special requests outside the standard operational checklist, including specific newspapers or publications, flowers, champagne, entertainment loading, event tickets, local tours, destination arrangements, and other passenger support requirements.

Can ASM support VVIP and government aviation movements?

Yes. For high-priority passenger movements, ASM can coordinate advance airport meet-and-greet arrangements, customised ground programmes, enhanced security coordination, discreet handling, and real-time communication with the travel team.

Are ASM concierge services available worldwide?

Yes. ASM supports aviation concierge services at destinations worldwide through its global aviation service network and local partner relationships. Availability depends on the airport, destination, supplier capability, and timing of the request.

Can concierge services be combined with ASM flight support?

Yes. Aviation concierge services can be combined with ASM's wider flight support services, including flight planning, permits, ground handling, fuelling, HOTAC, cargo support, and flight diversion support.

How can I request aviation concierge services from ASM?

To request aviation concierge services, contact ASM with your flight details, destination, passenger or crew requirements, timing, and service request. Email: [sales@asm.aero](mailto:sales@asm.aero). Call: +971 4 409 7755. WeChat: ASMDXB.

AVIATION CONCIERGE & PASSENGER SUPPORT

Aviation Concierge Services
for Passengers and VIP Travel

ASM coordinates aviation concierge services for passengers, executives, VIPs and delegations worldwide. In-flight catering, executive transport, passenger accommodation, airport meet-and-assist and selected special requests are reviewed around the airport, passenger profile, local availability and operating schedule.

REQUEST CONCIERGE SUPPORT

24/7

Concierge-request coordination

VIP

Passenger and delegation support

International

Catering, transport and accommodation network

Schedule-Aligned

Services followed against flight timing

Concierge services remain subject to airport access, supplier availability, local rules and lead times.

Passenger Services Aligned With the Flight Schedule

Aviation concierge is most effective when passenger services are connected to the aircraft schedule and airport environment.

ASM coordinates the requested services with the route, timing, terminal or FBO, passenger profile and confirmed local availability.

✓ In-flight catering and VIP menus for passengers

✓ Passenger and VIP accommodation support

✓ Selected destination and special trip requests

✓ Airport transfers and executive ground transport

✓ VIP meet-and-assist and discreet movement support

✓ Communication with the wider flight support plan

Concierge Services We Coordinate

Each request is reviewed around the passenger profile, crew requirement, airport location, timing and wider trip plan.

In-Flight Catering

Coordination for passenger catering, VIP menus and dietary requirements where supplier capability and lead times allow.

Ground Transportation

Airport transfers, hotel shuttles, executive vehicles and multi-stop local movements arranged around flight timing.

Passenger and VIP Accommodation

Accommodation coordination for passengers, executives, delegations and accompanying parties, aligned with the itinerary and local transport plan.

For crew accommodation and layovers, visit ASM HOTAC.

VIP Meet-and-Assist

Advance coordination for arrival or departure assistance, discreet airport movement and travel-team communication.

Special Requests

Selected destination support, cabin items, publications, flowers, event-linked requests and other details where feasible.

Schedule-Aligned Updates

Coordination that keeps service providers updated when the flight timing, airport plan or passenger requirement changes.

From Request to Arrival

ASM keeps the concierge process simple: understand the requirement, check what is practical at the airport or destination, confirm the service, and keep the travel team informed.

Review the Requirement

Review the flight schedule, airport, passenger profile, service timing and specific request.

Check Local Availability

Check supplier capability, airport access, lead times, rates and relevant service conditions.

Present and Confirm Services

Share available options and relevant terms for client or operator approval before confirmation.

Follow Schedule Updates

Coordinate agreed changes when the ETA, ETD, airport plan or passenger requirement changes.

ASM’s concierge support process connects traveller needs with the operating schedule.

Quotations, Confirmations and Changes

Quotations are based on the airport, schedule, passenger profile and information available at the time of request.

Supplier rates, taxes, cancellation deadlines, no-show charges, vehicle waiting time, hotel conditions, catering changes and airport-access requirements may affect the final cost.

A service should be treated as confirmed only after ASM issues the relevant confirmation. Schedule or requirement changes may affect availability and price.

Request Aviation Concierge Support

Share the route, timing, traveller profile and required services so ASM can review the request and coordinate the next steps.

REQUEST CONCIERGE SUPPORT

Support for Different Travel Needs

Concierge requirements vary by journey. ASM keeps the service level practical, clear and aligned with the mission profile.

Executive, VIP and Delegation Movements

Catering, executive vehicles, passenger accommodation, airport assistance and travel-team coordination for executives, VIPs, official delegations and groups.

Business Aviation and Charter Operations

Passenger services coordinated around an aircraft movement that is already operated or arranged, including catering, local transport, accommodation and meet-and-assist.

Special and Event-Linked Requirements

Selected cabin, destination, event or passenger requests reviewed according to local feasibility, lead time and supplier availability.

Concierge Coordination and Supplier Responsibility

ASM reviews the requirement and coordinates available services through the relevant catering company, hotel, transport provider, airport assistance team or other confirmed local supplier.

Physical catering preparation, food handling, transportation, accommodation and airport-assistance services are performed by the appointed supplier or authorised airport provider.

Availability, rates, taxes, access permissions, cancellation terms, waiting-time charges and special requests remain subject to supplier confirmation and client or operator approval.

Security clarification

Where protective security, close protection or specialised secure transport is required, availability must be separately confirmed through appropriately licensed providers.

What You Need To Know - Aviation Concierge Services

ASM can communicate dietary and allergen information to the proposed catering supplier, including vegetarian, vegan, halal, kosher and other specific meal requests.

Certified meal availability, ingredient controls and cross-contamination precautions depend on the supplier and airport. An allergen-free meal should not be considered confirmed unless the catering provider expressly confirms its capability.