Flight Support Services
Experience unparalleled support from takeoff to landing
What Is Flight Support?
Flight support is the coordinated provision of all ground-side operational services required to plan, permit, execute, and recover a flight. It covers the administrative, regulatory, logistical, and operational work that happens before, during, and after a flight — distinct from the actual flying, which is the responsibility of the crew and operator.
A flight support provider acts as the operator's representative and on-the-ground coordinator, managing relationships, documentation, and services that keep a flight compliant, on schedule, and properly resourced. For international operations in particular — where permit requirements, ground handling standards, fuel availability, and regulatory frameworks differ by country — experienced flight support is a practical necessity.
ASM's Complete Flight Support Services
Flight Permits
Overflight permits, landing permits, PPR (Prior Permission Required) coordination, block permits, and short-notice clearances. ASM's permits team has established relationships with civil aviation authorities and their approved agencies worldwide, allowing efficient coordination across all major aviation jurisdictions.
Flight Planning & Dispatch
Route optimisation, computerised flight plan generation, ATC filing, weather analysis, NOTAM review, ETOPS/EDTO critical fuel calculations, and alternate airport planning. ASM's licensed dispatchers are available 24 hours a day to support missions of all types and complexity levels.
Ground Handling Supervision
Flight Diversion Support
Rapid, parallel coordination of alternate airport services when a flight diverts unexpectedly. ASM contacts ground handlers, fuel suppliers, hotels, and permit authorities simultaneously — not sequentially — from the moment a diversion is confirmed. Available 24/7.
HOTAC & Crew Logistics
Hotel Accommodation and Transport (HOTAC) coordination for flight crews during layovers, diversions, and disruptions. ASM's hotel partner network covers key airports globally, with contingency arrangements for remote and non-hub locations.
Cargo Flight Support
Specialist support for freighter and belly-hold cargo operations, including ADG documentation coordination, IATA Dangerous Goods Regulations (DGR) compliance support, customs facilitation, and overnight turnaround supervision.
Hajj & Umrah Operations
Concierge & Catering
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Why Operators Choose ASM for Flight Support
- Single point of coordination — one team managing all ground-side services across multiple airports
- 24/7 availability — operations team staffed every hour of every day, including public holidays
- Established authority relationships — faster permit coordination through direct contacts
- Transparent pricing — detailed cost estimates with no hidden charges
- Comprehensive insurance — USD 1.5 million liability cover per handling occurrence
- Recognised by IATA, NBAA, EBAA, IATO, and MEBAA
FAQs - Flight Support Services
Q: What is flight support in aviation?
A: Flight support in aviation is the coordinated provision of all non-flying operational services required to plan, permit, execute, and recover a flight. It includes flight permits, flight planning and dispatch, ground handling supervision, diversion management, HOTAC and crew logistics, and concierge services.
Q: What does a flight support company do?
A: A flight support company acts as the operator's ground-side coordinator — managing permits, planning, ground services, fuel, crew accommodation, and diversion response across different countries and airports, so the operator has a single point of contact rather than managing multiple separate suppliers.
Q: Is trip support the same as flight support?
A: Trip support and flight support are often used interchangeably. Trip support typically refers to the end-to-end coordination of a mission, while flight support can refer to individual service categories. ASM uses flight support as the umbrella term for its full ground-side coordination service.
Q: Does ASM provide flight support for private jets?
A: Yes. ASM supports private jet operators, corporate aviation, and business aviation clients alongside commercial airline and cargo operations.
Q: Can ASM handle last-minute or urgent flight support requests?
A: Yes. ASM's operations team is available 24/7 and is equipped to manage urgent and short-notice requests across all service areas. For time-critical requests, call +971 4 409 7755 directly.
Q: Does ASM operate globally or only in the Middle East?
A: ASM operates globally. Headquartered in Dubai, ASM's network, supplier relationships, and operational coverage extend worldwide — including Asia, Africa, Europe, the Americas, and remote locations.
Q: What insurance does ASM carry for flight support?
A: ASM carries USD 1.5 million liability insurance per occurrence for all ground handling supervisory activities. USD 1 billion liability insurance per occurrence covers all refuelling services.
Q: How does ASM charge for flight support services?
A: ASM provides detailed, itemised cost estimates before any service is confirmed — covering all fees, taxes, and supplier charges. There are no hidden charges. Billing is transparent at every stage.
Q: Can ASM support Hajj and Umrah flight operations?
A: Yes. ASM provides specialist seasonal flight support for the Hajj and Umrah periods, including GACA permit coordination, slot management, and ground handling at KAIA (Jeddah) and OEMA (Madinah).
Contact ASM — Available 24/7
Email: sales@asm.aero | Call: +971 4 409 7755 | WeChat: ASMDXB
