Nasrin Qurashi, Director of HR & Legal at Dubai-based Aviation Services Management (ASM), highlights the critical importance of having a team adept in various languages, cultures, and expectations from aviation authorities and diverse stakeholders globally.
The aviation industry is inherently global and culturally diverse, with commercial airlines and private jets operating across borders and languages. As the industry continues to evolve, effective communication and cultural understanding are paramount. Building a multilingual team is a crucial strategy for success in this dynamic environment.
With over 25 years of experience, ASM has established strong relationships with international clients, and building a multilingual team has been instrumental in our continued success. Here, I explore the benefits and challenges of creating a multilingual workforce, particularly for an organization based in the Middle East working with globally scattered clients.
The Benefits of a Multilingual Team in Aviation
Enhanced Communication with Clients and Authorities: Having a multilingual team ensures that we can communicate effectively with airport authorities and diverse airline clients across the globe. This ability reduces misunderstandings and fosters smoother interactions, resulting in swifter and more accurate service delivery.
Efficient Global Operations: Clear communication is crucial in aviation, where safety and efficiency rely on precise instructions. A multilingual team can ensure that language barriers do not hinder operations, whether in interactions with international partners, communication with a diverse workforce, or the provision of services to passengers from around the globe.